Technical Support Specialist

Austin, TX or Remote| Full Time

As a Sales & Technical Support Specialist, you’ll primarily be responsible for providing world-class technical support and making sure each customer is given expert care.

MultiTracks.com is a growing technology company that creates tools for worship teams worldwide, putting the needs of the church at the heart of its brand. We are driven to consistently enhance the customer experience by thinking outside of the box and delivering an unmatched product. We hear every day from the customers we serve about how we save them time for what really matters. That is our mission, and our team is truly rallied around it. When the mission is clear and the team is unified, it’s an exciting place to be. If this motivates you, then you might be a great candidate for joining the team at MultiTracks.com.

Who You Are

* Encouraging others to achieve the highest level of service in every interaction

* Communicating clearly and providing an exceptional customer experience

* Perceiving the needs of the customer and gathering information from a customer efficiently

* Being naturally curious and going above and beyond to anticipate and solve customer pain points and problems

* Communicating clearly with both customers and team

* Being a role model and leader on and off the clock

What you will do

* Work with customers via chat or phone to troubleshoot technical problems with our products and services

* Work closely with the Support Team and leaders to escalate potential product or service issues

* Maintain a full-time schedule from Monday-Friday and ensure customers receive world-class support

* Partner with team members to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty

* Serve as a liaison between internal teams to ensure customer needs are being met

* Keep up with the growing integrations and software improvements from MultiTracks.com, to support the products well

* B...