Help Desk Analyst L2

Description

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

Term: 3 weeks

Location: Dallas, TX

Pay: up to $33.65/hour, commensurate with experience

Hours: Monday – Friday 8-5 pm local time.

What you'll do as the Help Desk Analyst II

*The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be the first point of escalation for tickets from the Tier 1 team** * Maintain the onsite Tech Bar hub * Provide in-person support of user issues and escalations to the team as needed * Troubleshoot hardware, software, and access/permissions issues * Troubleshoot issues with integrated systems * Manage shipping and receiving equipment to/from remote Workers * Provide asset management and reconciliation services * **Establish relationships with all internal...