Help Desk Specialist

Position Title: Help Desk Specialist

Position Overview

*S2Technologies* is actively seeking S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:

Position Responsibilities

• Possess at least 6 months of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
• Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.
• Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
• Firmware and software, and local and network logical objects/structures
• Computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
• Understand and ad...