Brocade Technical Support Engineer

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Job Description

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Job Description Technical Support Engineer

Shift Schedule: Tuesday – Saturday 7am – 4pm Mountain | In Broomfield, CO Office Only No Remote Work Option

If you're looking to energize your career, now is a great time to join Broadcom. As a leading provider of data center storage area networking solutions and products, Broadcom helps organizations around the globe achieve their most critical business objectives.

Today, Broadcom is extending its proven data center expertise across the entire network with future-proofed solutions built for consolidation, virtualization, and cloud computing.

Role Summary

The Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues.

Main Duties

The Technical Support Engineer is a direct resource to answer client technical inquiries (phone, email and web) and must have the ability to effectively communicate to both clients and internal personnel while working under pressure.

Understand, troubleshoot, diagnose and resolve OEM and customer issues.

Define and manage problem resolution plans and communicate closure / resolution to OEMs and customers.

Documents client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner.

Effectively manage many different tasks simultaneously.

Document sequence of events relat...