IT Help Desk

SUMMARY

Supports the IT department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Serve as the first point of contact for employees experiencing technical issues via phone, email, or Teams chat

Diagnose and resolve basic hardware, software, and network connectivity issues

Set up, configure, and deploy desktops, laptops, printers, and peripherals

Reset passwords and manage user account access in Active Directory

Install, update, and troubleshoot software applications and Windows OS

Maintain accurate documentation of issues, resolutions, and standard procedures

Support basic network troubleshooting (Wi-Fi connectivity, VPN access, printer connectivity)

Assist with IT inventory tracking and equipment maintenance

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate degree in a technical area from an accredited college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

High school diploma or equivalent

Strong customer service, communication, and troubleshooting skills

Reliable, punctual, and able to work independently or as part of a team

Familiarity in Active Directory, Microsoft Group Policy, MS Office 365 Suite

Experience with configuring and troubleshooting PC hardware, printers, scanners, and mobile devices

Experience with remote desktop support tools (AnyDesk)

A curious mindset and eagerness to learn

LANGUAGE SKILLS

Ability to read, analyze, and interpret gener...