IT Support Specialist - Not a Remote Position

THIS IS NOT A REMOTE POSITION. Would be going into our home office in Homosassa FL daily.

IT Support Specialist – Applications & Services

Department: Information Technology

Position Summary

The IT Support Specialist – Applications & Services is responsible for the ongoing support, maintenance, monitoring, administration, and documentation of applications, services, tools, automations, and technology solutions created, developed, implemented, or initiated by TMC Information Technology.

This position will serve as the primary technical resource and point of ownership for TMC I.T.-managed applications and services, helping ensure these systems remain operational, current, documented, secure, and available to the employees and departments that depend on them.

This position will also serve as the primary owner of all Application Support tickets received by the TMC I.T. Department. Application Support tickets will be assigned to this position for initial review, troubleshooting, resolution, escalation, documentation, and follow-up.

In addition to these primary responsibilities, this position remains a member of the TMC I.T. Support Team and will share responsibility for normal day-to-day I.T. support duties performed by other TMC I.T. Support Specialists.

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Primary Responsibilities

TMC I.T. Applications & Services

• Maintain applications, services, tools, automations, and technology solutions created, developed, implemented, or initiated by TMC I.T.
• Serve as the primary technical support resource for internally managed TMC applications and services.
• Develop a working understanding of the purpose, operation, configuration, dependencies, and business impact of assigned applications and services.
• Monitor supported applications and services for availability, errors, failures, performance issues,