IT Support Specialist / Help Desk (Onsite - Fort Lauderdale-Miami)

About Fortellar

We are a boutique IT consulting and business process outsourcing organization supporting mid to enterprise-level organizations. We are a small, but mighty, team of experts who know how to stretch, adapt, and put on any hat required in the moment to make our clients successful and enable Fortellar’s growth. Keys to success at Fortellar include:* Collaboration: You demonstrate excellence in remote collaboration across your Fortellar and client teams. * Growth Mindset: You embrace personal growth and are always learning new things to support your team, your clients, and your personal goals. * Client Success: You have a passion for your client’s success – you don’t just deliver to the contract you ensure that your client’s goals and needs are met. * Humanity First: Honest and transparency are your natural instincts – your actions speak louder than your words and your team members love working with you. * Entrepreneurial: You find a way to get it done, no matter what the challenges or seeming blockers are in front of you About the role This role is focused on providing frontline technical support to end users, ensuring reliable day-to-day IT operations across desktop, network, and cloud-based systems. You will be the first point of contact for employees experiencing technical issues, working within a structured ticketing environment to triage, resolve, and escalate requests as needed. The position requires solid working knowledge of Windows environments, Microsoft 365 administration, and identity/access management fundamentals, along with the judgment to recognize when an issue requires escalation to a senior engineer or specialized team. This is an on-site role based in the Fort Lauderdale / Miami area, supporting a local team while following documented procedures to maintain consistent service quality. What you'll do* Serve as the first point of contact for end-user technical support requests via phone, email