IT Help Desk Technician (Entry-Level)

Your journey doesn’t have to be *boring* - but your job can be! At Boring Business Systems, we believe in making business systems anything *but* boring!

Boring Business Systems has delivered business technology solutions for over 100 years. Founded in the printer and imaging business, we've grown into a full-service Managed Service Provider (MSP) - combining a century of reliability with modern IT support.

We're seeking a skilled Tier 1 Help Desk Technician to work within a collaborative support pod - a small, tight-knit team that shares tickets, knowledge, and escalation paths to resolve client issues fast. The ideal candidate has prior Tier 1 help desk experience and a strong understanding of network and server troubleshooting.

This is a role for someone who's technically confident, communicates clearly, and genuinely enjoys being the person who gets clients unstuckThis role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service!

Please Note

This is not a remote position.

Key Responsibilities

• First-Line Support: Serve as the initial point of contact for client issues via phone, email, and ticketing system.
• Network Troubleshooting: Diagnose and resolve connectivity, DNS, DHCP, and basic routing/switching issues.
• Server Support: Perform first-level server troubleshooting (Active Directory, permissions, service restarts, basic diagnostics).
• Ticket Management: Log, prioritize, and document issues accurately - escalating to Tier 2/3 when needed.
• Pod Collaboration: Work closely within your support pod, sharing knowledge and coordinating on complex tickets.
• Client Communication: Keep clients informed with clear, friendly updates from first contact through resolution.
• Follow-Up: Ensure issues are fully resolved and clients are satisfied before closing tickets.
• Perform other duties as assigned by the Manager.

**Qualifications & Experien