HELP DESK TECHNICIAN - 64081684

Requisition No

883238

Agency

Department of Health

Working Title

HELP DESK TECHNICIAN - 64081684

Pay Plan

Career Service

Position Number

64081684

Salary

$36,317.26 - $48,000

Posting Closing Date

09/17/2026

Total Compensation Estimator Tool

Division of Medical Quality Assurance

System Support Services

Bureau of Operations

Help Desk Technician

Pending Reclassification

Open Competitive Opportunity

Do you enjoy helping customers with system user accounts and computer set-up?

Do you have business knowledge along with analytical and technical skills?

We are seeking an experienced Help Desk technician in MQA’s Bureau of Operations, System Support Services Unit. The ideal candidate will become a lead player on our Help Desk team providing prompt, quality services to the division for user access to core systems, technology equipment needs, and assignment of tasks for systems support. The successful candidate will be responsible for ensuring quality assurance, improving communication between the users and support staff, and improving the efficiency and effectiveness of the business operations.

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).

Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.

Responses to Qualifying Questions must be clearly supported in your employment history.

This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employm