Help Desk Technician

Job no

541260

Work type

Staff Full-Time

Location

Main Campus (Gainesville, FL)

Categories

Information Technology, Office/Administrative/Fiscal Support, Veteran's Preference Eligible

Department

14200300 - IT-AT UF COMPUTING HELP DSK

Classification Title

End User Computing Spec II

Classification Minimum Requirements

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Job Description

UF Information Technology (UFIT) is currently seeking an intermediate level Help Desk Technician to join the UFIT Help Desk in Academic Technology a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

The UFIT Help Desk is the central IT Help Desk for the University of Florida. We offer a wide range of services including account support, Thesis and Dissertation formatting support, and IT knowledge management.

Some key responsibilities and characteristics of this position are

• Providing excellent customer service to UF end-users by phone, email, and chat.
• Maintaining and creating departmental business applications using the Microsoft power platform.
• Works with the UFIT Web Services team to ensure accurate and effective support to their end-users.

About UF Information Technology

Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; A