Help Desk Technician

Helpdesk Technician

Help Desk Technician

ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay services, and remote video interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpbettertogether.com

ZP Better Togethers' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Help Desk Technician Job Responsibilities

The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer questions about technical issues and will work to solve them. They must be customer-oriented and able to explain themselves to company employees with varied technical experience. They need to be able to work alongside the NOC and other IT Staff to support the overall IT mission to provide a safe, secure, and stable computing environment for our company employees.

• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT pro...