Help Desk Associate

We're Hiring: Help Desk Associate- Part Time

Location

Providence, RI

Reports To

Service Level Manager

Employment Type

Part-Time, 25 hours per week. Monday- Friday- Day Time Shifts

### Are you passionate about technology and helping people solve problems?

At Children's Friend, technology powers our mission of strengthening families and supporting children throughout our community. We're looking for a customer-focused, solutions-driven Help Desk Associate who enjoys troubleshooting technical issues, building relationships, and making a meaningful impact every day.

If you thrive in a fast-paced environment, enjoy learning new technologies, and take pride in delivering exceptional customer service, we'd love to meet you.

#### What You’ll Do:

As a Help Desk Associate, you'll serve as the first point of contact for employees needing technical support. You'll troubleshoot hardware, software, and network issues while ensuring every interaction leaves users feeling supported and confident.

Your responsibilities will include

• Providing timely technical support via phone, remote access, and onsite visits
• Diagnosing and resolving hardware, software, network, internet, and peripheral issues
• Managing and responding to Help Desk tickets with excellent customer service
• Installing, configuring, and deploying computers, software, and other technology equipment
• Performing basic desktop hardware repairs and troubleshooting
• Supporting employee onboarding by setting up equipment and assisting with technology training
• Creating and maintaining technical documentation and internal support resources
• Collaborating with departments across the organization to support agency operations and reporting
• Maintaining the security and confidentiality of agency systems while adhering to HIPAA standards
• Continuing to build your technical knowledge through training and professional development

#### What You Bring:

* High...