IT Systems Technical Support Specialist

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The IT Systems Technical Support Specialist I provides technical support to users by researching and answering questions and troubleshooting / resolving problems. They improve client references by writing and maintaining documentation and improve system performance by proactively identifying problems and recommending changes.

This is a part-time role up to 20 hours a week.

### What You'll Do:

• Determine problem definition, research and resolution of Level 1 complexity and assists with Level 2.
• Coordinate problem-handling process for the information technology department
• Manage and update pending user’s requests using help-desk tracking system
• Escalate issues based on complexity and priority
• Perform administrative tasks involved with creation, deletion and changes in user’s network accounts
• Provide feedback to the team leader on key issues that affect IT services availability
• Advise users on system outages
• Be available for after-hours support/on-call when required
• Assist network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
• Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite, MS Windows 7/10, MS A...