Help Desk Analyst

Position Summary

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants.

Day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

Location and Travel Requirements

Travel Requirements: Up to 5%

Key Responsibilities

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local PCs, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

Other duties as assigned.

Qualifications and Requirements

Education and Experience

• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
• Proven record of supporting and provisioning technical solutions

Skills and Competencies

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end users and other IT team members
• Possess a drive to learn and teach
• Possess effect