Help Desk Technician

Help Desk Technician

About Us

Integrity is an omnichannel insurtech company innovating insurance with a singular purpose: making insurance simpler and more human, so everyone can plan for the good days ahead! With billions in funding from HGGC, Harvest Partner, SilverLake, we leverage techniques that include predictive modeling, custom dynamic dashboards, next- best-action and behavior triggers, as well as other cutting-edge methods like natural language processing (NLP) to inform decision-making and streamline processes.

Integrity has experienced significant growth in the past three years, increasing earnings more than 800%. We are an employee owned company, and are also incredibly proud of our women in leadership, from our C-Suite executives to our managing partners and more (women also make up 63% of our workforce!) We recognize the importance of having equal representation throughout our organization — and that starts at the top!

Job Summary

This is an in-person, office-based Help Desk Technician position that serves as a first line of support for employees across onsite, remote, and enterprise shared services channels. The role supports local office employees, conference room technology, endpoint hardware, applications, user access, and service desk workflows by quickly identifying issues, resolving problems whenever possible, and escalating complex incidents to the appropriate technology teams such as Network, DNS, Intune, Security, or Infrastructure. This position partners closely with end users, peer support technicians, and senior IT teams to deliver reliable, customer-first support through clear communication, detailed documentation, strong follow-through, and a consistent support experience across the organization.

Responsibilities

* Serve as a first line of support for end-user hardware, software, access, and application issues through onsite desk-side/walk-up support, remote support, and enterprise servi