Regional Technical Support Liaison

Your role

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Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field

service operations to resolve special and difficult service issues and coordinate special projects relating to customer support

and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

* Review new products and product information from a field/aftermarket perspective to determine service feasibility and

required aftermarket resources and/or services. * Assist Service Managers in development of technicians to insure growth of technician knowledge including local training

initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct

technician work force. * Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues

that require special attention within the region. * Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura

level and RMA tracking of warranty returns. * Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as

appropriate. * Special projects as assigned by the Regional Operations Manager or VP/GM. * Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and

expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and

maintain communications with all people/employees considered necessary to get the job done. * Perform other duties as assigned.

To succeed, you will need

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Experience

– 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and

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