Technology Services Help Desk Technician

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description

At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.

Primary Responsibilities

Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues

Answers incoming calls, chats and emails and inputs information into ticket tracking software

Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction

Escalates more complex problems to senior techs or other support teams​

Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime hour...