IT Support Analyst

About Revolution Space

At Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company’s future by ensuring our products work on orbit every time.

Position Summary

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.

You'll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives — while maintaining the documentation discipline our compliance environment requires.

This is not a purely reactive helpdesk role — we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work.

Responsibilities

• Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues
• Deployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools
• Identity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors
• SharePoint Administration: Support basic SharePoint site administration and configuration (bonus)
• Software Licensing: Manage routine allocation of engineering and business software licenses per established IT pro...