IT Support Specialist (Level 1-2)

IT Support Specialist (Level 1-2)

About AllTech IT Solutions

At AllTech IT Solutions, we help growing businesses confidently and securely navigate technology through trusted relationships, proactive support, and cybersecurity-focused solutions.

We are a rapidly growing Managed Services Provider (MSP) serving businesses throughout Alabama and the Southeast. Our clients rely on us to provide managed IT services, cybersecurity protection, cloud solutions, and strategic technology guidance that helps their organizations operate efficiently and securely.

We are building a team of professionals who are passionate about technology, committed to exceptional customer service, and driven to continuously improve. If you enjoy solving problems, helping people, learning new technologies, and working in a collaborative environment, we'd love to meet you.

Position Overview

We are seeking an IT Support Specialist (Level 1-2) to provide remote and onsite technical support for our business clients. This role is ideal for someone with strong troubleshooting skills, excellent communication abilities, and a desire to grow their career within a modern MSP environment.

You will work with a variety of technologies including Microsoft 365, Windows workstations and servers, networking equipment, cybersecurity tools, cloud services, and line-of-business applications.

Success in this role requires technical aptitude, strong customer service skills, accountability, and a willingness to learn.

Responsibilities

• Provide remote and onsite technical support to business clients
• Troubleshoot and resolve hardware, software, networking, and user issues
• Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Entra ID
• Deploy, configure, and maintain desktops, laptops, printers, and mobile devices
• Assist with user onboarding, offboarding, and account administration
• Support cybersecurity solutions including endpoint protection, MFA, e...