Technical Support ( Desktop , Laptop, PC )

Job Summary

We are seeking an experienced End User Specialist to provide onsite technical support for desktop, laptop, mobile devices, printers, and related peripherals. The ideal candidate will be responsible for installation, maintenance, troubleshooting, asset management, and end-user support while ensuring compliance with enterprise IT standards. This role requires strong technical expertise, excellent customer service skills, and the ability to collaborate with cross-functional IT teams to resolve complex technical issues.

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and troubleshoot hardware, software, and operating systems.
• Diagnose and resolve complex technical issues across multiple device types.
• Respond to incidents, service requests, and problem tickets while meeting established SLAs.
• Perform root cause analysis and collaborate with other IT teams for issue resolution.
• Support desktop hardware deployments, upgrades, refreshes, and new installations.
• Maintain and update asset management and knowledge management systems.
• Document troubleshooting procedures, solutions, and technical knowledge articles.
• Participate in project activities involving device deployments and technology upgrades.
• Monitor desktop hardware performance and maintain a secure computing environment.
• Provide exceptional customer service and communicate effectively with end users.
• Escalate unresolved issues to appropriate support groups when necessary.
• Assist with procurement, imaging, configuration, and deployment of end-user devices.
• Support Incident Management, Problem Management, and Request Fulfillment processes.
• Collaborate with business stakeholders and cross-functional IT teams on technical initiatives.
• Ensure compliance with organizational policies, procedures, and security standards.
• Participate in on-call rotation and pro...