Microsoft Dynamics Technical Support Consultant

US Citizenship is required due to Federal Government project regulations.

Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving.

What You’ll Do

• Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations.
• Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.
• Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed.
• Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues.
• Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high-volume data loads and migrations.
• Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.
• Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering.
• Act as the technical escalation point for support agents and own complex cases through resolution.
• Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.

Qualifications

• 3+ years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.
• 2+ years in a customer-facing technical role with clear communication skills under pressure.
• Proven abi...