Need Level 1/2 IT help desk resource based in Denver, Colorado area

Job Summary We are seeking a skilled IT Support Specialist with Level 2/3 experience to join our team on a part-time basis in the Denver, Colorado area to support a local customer in the Denver area. The ideal candidate will provide technical support, ensure smooth operations, and troubleshoot issues efficiently. Strong communication skills and a proactive approach are essential. Deep experience with troubleshooting Microsoft 365 email, network, firewalls, switches, and server hardware. Note: the resource will only be needed on a part-time basis to visit the customer's office on a part-time but regular cadence.

Required Qualifications

5+ years of experience in a Service Desk / Help Desk support role with increasing responsibility. Must be fluent in English (written and verbal) Proficiency with RMM and ticketing systems. Strong expertise in Windows, macOS, mobile device management, and enterprise printer troubleshooting. Experience with Microsoft Server, Active Directory, networking, and infrastructure support. Proven ability to work independently, prioritize under pressure, and deliver exceptional customer service. Strong documentation and process discipline.

Job Type: Contract

Pay: $50.00 - $60.00 per hour

Experience

* IT support: 3 years (Required)

Location

* Denver, CO 80202 (Required)

Work Location: Hybrid remote in Denver, CO 80202