IT Support Technician

Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. We're looking for passionate, driven individuals who want to make a meaningful impact in people's lives. As part of our rapidly growing team, you'll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon.

Our Core Values

* Open Possibilities: Helping patients achieve their reproductive goals. * Open Access: Making high-quality fertility care available to those paying out of pocket. * Open Arms: Welcoming every patient with compassion and understanding. ### Role Summary

The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Open sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also required on-call support coverage and weekend remote coverage on a rotational basis.

Day-to-Day Job Duties Include

• Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
• Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
• Hi...