IT Support Technician (MSP)

Tech Dynamix is a growing Managed Service Provider serving small and mid-sized businesses across Northeast Ohio. We focus on doing IT the right way: proactive, secure, well documented, and human. Our clients value us because we solve real problems and communicate clearly. Our technicians stay because we respect their time, trust their judgment, and invest in their growth.

We’re looking for a moderately experienced IT technician who already knows their way around Windows, Microsoft 365, and real-world troubleshooting, and who wants a role with variety, ownership, and a clear path forward.

This is not a call-center help desk and not a night-shift NOC role.

What You’ll Be Doing

You’ll work directly with end users, business owners, and internal teammates to keep client environments running smoothly.

Day-to-day responsibilities include

• Troubleshooting desktops, laptops, printers, and common peripherals
• Supporting Microsoft 365 including Outlook, Teams, SharePoint, OneDrive, and user and license management
• Onboarding and offboarding users in Microsoft 365 and Active Directory
• Responding to RMM alerts including patching, maintenance, and remediation
• Providing remote support and occasional onsite service visits
• Assisting with basic networking, security tasks, and infrastructure support
• Documenting work clearly and accurately in our ticketing system
• Communicating professionally with clients, no scripts and no guessing

You’ll see different environments, different problems, and different people. Your judgment will matter.

What We’re Looking For

This role is ideal for someone who is past the entry-level phase and ready for more responsibility.

Required experience

• 2 to 5 years of hands-on IT support experience, MSP or internal IT
• Strong Windows 10 and 11 troubleshooting skills
• Working knowledge of Microsoft 365 administration
• Clear, professional communication by phone, email, and screen share
• Ability to m