Help Desk Technician

Who We Are

Founded in 1994, Surveying And Mapping, LLC (SAM) is a nationwide leader in geospatial and construction-phase solutions. With more than 50 offices and 1,600 professionals, we deliver the scale, technology, and expertise needed to support projects of any size. SAM streamlines project delivery through a single, coordinated team, offering in-house capabilities across land surveying, aerial mapping, subsurface utility engineering (SUE), utility coordination (UC), GIS, BIM, and construction engineering inspection (CEI).

By combining advanced technology, digital workflows, and decades of experience, we provide accurate, actionable data that helps clients move critical infrastructure projects forward with confidence. At SAM, you’ll be part of a team that values innovation, growth, and the opportunity to make a tangible impact on the built environment. Your Impact at SAM:

The Help Desk Technician will be a member of the IT team serving as the first point of contact for customers seeking technical assistance over the phone, text message, email, and the SAM ticket queue. Will perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution or triage based on the issue and details provided by customers.* Technical Support - Provide phone, remote and on-site technical support for applications, computers, printers, and phones to vendors, customers and users as necessary + Install and troubleshoot + Printers, plotters, copiers and scanners + Cellular phones (iPhone, Android) + Desktops, Laptops and tablet computers + Network connectivity + Projectors and other audio/video equipment + Virtual meeting applications/equipment + Windows based applications * Ability to manage provisioning/deprovisioning of user accounts * Utilize inventory of on hand spare equipment for quick user turnaround * Basic trainingwalk through customers on Windows and Office functions * Follow-up and keep a