Help Desk and EDI Administrator

We have one job

To keep American workers safe

NSA is looking for self-starters who can help support our mission. Are you ready?

Helpdesk Administrator

Reports To

Director of Operational Systems

Direct Reports

None

FLSA Status

Hourly, Non-Exempt

Employment Type

Full-Time

Company Overview

National Safety Apparel (NSA) is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers across a variety of industries, we deliver innovative solutions and exceptional customer service. We are currently seeking a dedicated and knowledgeable Helpdesk Administrator to join our team. This position is primarily based at our production facility in Cleveland, Ohio.

Position Overview

The Helpdesk Administrator is responsible for providing front-line technical support to employees across the organization. This role serves as a key point of contact for IT support requests, troubleshooting hardware and software issues, managing user access, and ensuring employees have the technology tools needed to work effectively.

This position requires strong customer service skills, technical troubleshooting ability, attention to detail, and the ability to communicate clearly with users of varying technical skill levels. The Helpdesk Administrator will work closely with the broader IT team to resolve issues, support IT projects, maintain accurate documentation, and continually improve the end-user support experience.

Essential Job Functions

• Serve as the first point of contact for employee IT support requests through the ticketing system, phone, email, and in-person support.
• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, mobile devices, phones, peripherals, and general office technology.
• Provide support for Microsoft Windows, Microsoft 365, email, VPN, remote access tools, business applications, and other commonly used softwar