IT Help Desk Specialist

Position Overview

If you have a passion for technology and an interest in being hands on with a wide array of technologies, we want to hear from you! We are seeking a talented candidate with varied technical experience that is customer oriented, adaptable, and eager to learn and explore. The IT Help Desk Technician provides help desk support for end users and technical support in installing and configuring computer and software programs. Core hours 8am-4:30pm. Opportunity to telework 1 day per week based on Court needs.

Duties and Responsibilities

include, but are not limited to the following:

· Provide day-to-day help desk support for end users via telephone or in person.

· Respond to help desk calls and emails, logs computer problems, and assist with routine problems. Issues that are not quickly resolved may be escalated to the next level.

· Troubleshoot hardware and software problems.

· Support programs and systems such as: Microsoft Office 365 (Outlook/Word/Excel/Teams/OneNote/OneDrive), Apple, WordPerfect, Adobe Acrobat, national and customized applications.

· Provide courtroom A/V support for court hearings both locally and remote.

· Provide support for mobile computing devices and remote access.

· Provide end users with basic system support for telephone systems.

· Provide Zoom support for court staff.

· Instruct users in use of equipment and software. Provide information and assistance to user on desktop applications, devices, and remote access.

· Prepare and distribute new hardware including PC desktops, printers and mobile devices.

· Recommend hardware, equipment and software updates.

· Perform inventory control duties.

· Maintain contact with other IT court personnel for the purpose of keeping abreast of developments, techniques, and user programs.

· Prepare and maintain documentation, standard operating procedures, and checklists for end users and other technicians.

· Monitor day-to-day operations of the equipment and s