IT Support Technician - Entry Level

IT Support Technician - Entry Level

New Horizon Community Care (NHCC)

$18-21/hr • Full Benefits • Multiple Locations

About the Role

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We are currently seeking an entry-level IT Support Technician to provide technical assistance to employees, troubleshoot hardware and software issues, and support day-to-day IT operations. The ideal candidate is dependable, customer-service oriented, has a strong interest in technology, and possesses good problem-solving skills with a willingness to learn and grow.

This posision is primarily office-based with occasional need for on-site or remote support. You will interact with users through multiple channels (phone, email, chat, in-person) and collaborate with IT team members and vendors. This position may occasionally require flexible hours or on-call support. Diversity and inclusion are foundational principles at NHCC. We are committed to providing accessible, equitable, and culturally competent mental health care to individuals of all backgrounds and experiences. NHCC values diversity and and encourage applicants from all backgrounds to apply!

### What You Bring

• Basic knowledge of Windows operating systems and general computer operations.
• Ability to troubleshoot common hardware, software, and user issues.
• Basic computer hardware troubleshooting and repair skills, including desktops, laptops, monitors, printers, and other peripherals.
• Familiarity with IT ticketing/help desk systems for tracking, documenting, and resolving support requests.
• Basic understanding of networking concepts, including Wi-Fi, TCP/IP, DNS, DHCP, and VPNs.
• Basic understanding of user accounts, passwords, permissions, and access management.
• Ability to install, configure, update, and maintain computer hardware and software.
• Ability to accurately document technical issues, troubleshooting steps, and resolutions.
• Ability to prioritize multiple support requests and manage time