IT Support Specialist

IT Support Specialist

About the Role

We are seeking a hands-on IT Support Specialist to support our growing organization. This role will be responsible for day-to-day technology support across our office and field teams, including laptops, desktops, mobile devices, phone systems, and basic network troubleshooting.

The ideal candidate is highly reliable, organized, and able to work independently while supporting a fast-paced, service-driven business environment. Experience in the construction, utility, or telecommunications industry preferred.

Key Responsibilities

End-User Support

• Provide day-to-day technical support for employees (in-office and remote)
• Troubleshoot hardware, software, and connectivity issues
• Respond to help desk requests and resolve issues in a timely manner

Device Setup & Management

• Set up and configure new laptops, desktops, and mobile devices
• Manage device inventory, tracking, and lifecycle replacement
• Install and update required software and applications
• Ensure proper device security settings and encryption

Microsoft 365 Administration

• Create, modify, and deactivate user accounts
• Manage Outlook, Teams, OneDrive, SharePoint access and permissions
• Handle password resets, MFA, and licensing
• Support onboarding and offboarding processes

Mobile & Phone Support

• Set up company cell phones and tablets (iOS/Android)
• Support mobile device management (MDM) tools
• Troubleshoot mobile connectivity and carrier issues
• Assist with VoIP or cloud-based phone systems as needed

Networking & Infrastructure (Basic Level)

• Troubleshoot Wi-Fi and internet connectivity issues
• Assist with routers, switches, and basic network support
• Coordinate with internet and telecom providers when needed

IT Administration & Vendor Coordination

• Track IT equipment, warranties, and licenses
• Coordinate with managed IT service providers (MSP) for escalations
• Order hardware and soft...