IT Support Specialist – Managed Services

At MTC, we impact people’s lives every day by delivering state‑of‑the‑art technology to our communities — and we’re looking for someone who’s ready to help keep that technology running smoothly. As our IT Support Specialist, you’ll play a hands‑on role in supporting the systems that power both our organization and our managed IT services clients. From networks to servers to end‑user devices, you’ll help ensure our technology stays reliable, secure, and ready for the future.

If you thrive on problem‑solving, enjoy working with a wide range of hardware and software, and feel energized by helping people overcome technical challenges, you’ll fit right in. This role blends technical expertise with real‑world impact — helping us deliver dependable service, strengthen cybersecurity, and support the high‑speed connectivity our region relies on.

You’ll be a great fit as our IT Support Specialist if you

• Enjoy digging into technical issues — diagnosing problems, identifying solutions, and getting systems back on track quickly.
• Feel confident working across a wide range of technologies: PCs, servers, networks, wireless systems, phone systems, and more.
• Are comfortable supporting both internal users and external clients with professionalism and clear communication.
• Appreciate variety — from configuring new equipment to troubleshooting connectivity to assisting with cybersecurity best practices.
• Take pride in keeping systems secure, stable, and running efficiently.
• Don’t mind rolling up your sleeves for hands‑on work, whether that’s cabling, equipment installation, or onsite support.

What this role is all about

As an IT Support Specialist, you’ll support the operation, maintenance, repair, and security of internal and client systems — including servers, networks, PCs, peripherals, phone systems, and associated hardware and software. You’ll perform configuration changes, install equipment, assist with implementing new technologies, and help uphold cybers...