IT Support Specialist Level 1

Magen David Yeshivah High School (MDYHS) is a Modern Orthodox Yeshivah seeking an IT professional to support the technical needs of 450 students and 100 faculty and staff at our Bensonhurst, Brooklyn location.

This is a full-time, year-round position (including summers) requiring on-site presence five days per week.

Responsibilities

User support

• Serve as the first point of contact for technology issues, troubleshooting and resolving or escalating as required
• Communicate effectively with students, faculty, and administrators
• Support users both in person and via remote desktop tools

Device & hardware lifecycle

• Image, deploy, and configure new staff and student devices, including office and classroom computers
• Set up computer hardware and peripherals while maintaining tidy cable management standards
• Install, configure, back up, restore, and migrate computers, data, and applications
• Diagnose and resolve hardware, software, and application issues through thorough, systematic investigation
• Handle device repairs and/or arrange shipments to warranty repair facilities
• Configure and troubleshoot printers and copiers on the print server; manage print queues
• Maintain accurate inventory in the asset tracking system

Identity & endpoint management

• Manage the full user lifecycle across Active Directory, Google Admin Console, and an in-house database, including creation and maintenance of email groups
• Monitor and provide first level troubleshooting of devices, policies, and software across platforms via Microsoft Intune (Windows), Jamf Pro (macOS), and Google Endpoint Management (ChromeOS)

Media & A/V

* Set up and operate A/V for media presentations and livestream events, including camera equipment and livestream software (e.g., OBS); occasional after-hours work is required throughout the year

Documentation

• Log support activities and resolutions in the ticketing system
• Contribute clear, well-organized d...