Information Technology - Technical Support Specialist

Full-Time – 37.5 Hours Per Week / 52 Weeks Per Year

Grade 14

Pay Rate: $19.18

- $24.94

Monday - Wednesday

: 8:00 am to 5:00 pm

Thursday: 8:00 am to 4:30 pm

Friday: 8:00 am to 12:00 pm

The IST Technical Support Specialist serves as the primary onsite, front-line resource for technology support across the Agency, providing direct assistance to staff with hardware, software, and workstation-related issues. This role ensures the effective day-to-day operation of end-user technology in alignment with agency standards and procedures. Working under the direction of the Information Systems Technology Coordinator, the Specialist supports the agency’s hybrid IT service model, collaborating with internal staff and external Managed Services Providers (MSP). The role is responsible for triaging, troubleshooting, documenting, and resolving user issues, and appropriately

escalating network, infrastructure, or cybersecurity-related concerns to the MSP through established processes. The Specialist plays a critical role in maintaining business continuity across approximately 30+ sites by ensuring that technology systems, equipment, and connectivity remain operational, secure, and responsive to user needs. Carries out all duties within related regulations and Agency Policies.

Job Summary

The IST Technical Support Specialist serves as the primary onsite, front-line resource for technology support across the Agency, providing direct assistance to staff with hardware, software, and workstation-related issues. This role ensures the effective day-to-day operation of end-user technology in alignment with agency standards and procedures.

Working under the direction of the IST Coordinator, the Specialist supports the agency’s hybrid IT service model, collaborating with internal staff and external Managed Services Providers (MSP). The role is responsible for triaging, troubleshooting, documenting, and resolving user...