IT Support

IT Support Job Description

|.D. Booth, Inc. is seeking a highly skilled and versatile IT Technician to join our dynamic team. The

successful candidate will be responsible for providing comprehensive technical support, troubleshooting, and maintenance services for the company's computer systems, networks, and related technologies.

Responsibilities

Hardware and Software Support

- Set up new desktop and laptop computers, mobile devices, cell phones, scanners, printers and other peripherals

- Troubleshoot desktop hardware and software issues, including resolving printer problems

- Update operating systems and install software on desktops and laptops

- Remove viruses and spyware from desktops and laptops

- Configure and troubleshoot connections between desktops/laptops and servers

- Maintain security camera systems, replace cameras as needed

- Run and terminate Ethernet lines, troubleshoot ethernet radios

- Replace AP’s and switches, indoors and outdoors, when necessary

Network Administration

- Set up network connections on desktops and laptops

- Understand and troubleshoot various network setups, including LAN, WAN, Ethernet, Wi-Fi, VPN, and fiber optic networks

- Assist network administrators as needed

User Support

- Answer help desk calls, emails, and in-person complaints, providing support to end-users

- Escalate issues to appropriate personnel when necessary

- Provide informal or formal training to users on computer hardware and software usage

- Disconnect, move, and reconnect desktops, laptops, and printers during departmental or employee relocations

- Travel to any branch when necessary if remote support doesn’t solve the problem

Security and Compliance

- Enforce security policies and protocols to protect data and ensure compliance with industry regulations and best practices

Documentation and Inventory Management

- Maintain accurate records of hardware and software inventory, user requests, issue resolutions, and sy...