AI & IT Support Assistant

Description

Controlled Combustion is the leading heating contractor in NYC. We serve a variety of industries, including luxury apartments, hospitals, universities, and more. With over 150 employees, our team is as diverse as the services we offer.

We’re looking for an AI & IT Support Assistant to work directly with our IT Manager in supporting the company’s use of AI tools, internal technology systems, and business workflows. This role is ideal for someone who is interested in artificial intelligence, comfortable using tools such as ChatGPT, Claude, and Microsoft Copilot, and eager to learn how AI can be used to improve day-to-day business operations.

This is not a senior AI developer or software engineering position. It is a hands-on support role designed for someone early in their AI or technology career who wants to gain practical experience with AI tools, workflow support, documentation, and IT-related projects under the direction of the IT Manager.

This role will assist with testing AI tools, creating prompt templates, organizing AI-related documentation, supporting internal users, and helping identify opportunities to improve efficiency through AI-assisted workflows.

Please note that this position is strictly in-office. Hybrid or remote is not available for this position. Employee will be expected to commute to our Bronx office on a daily basis.

Responsibilities

• Assist the IT Manager with AI-related projects, internal technology initiatives, and workflow improvements.
• Use tools such as ChatGPT, Claude, Microsoft Copilot, and other approved AI platforms to support business processes.
• Help create, test, and organize prompt templates for common company tasks.
• Assist in building internal AI usage guides, training materials, checklists, and standard operating procedures.
• Test AI tools and workflows to determine where they may improve efficiency, accuracy, or organization.
• Support employees in learning how to use approved AI tool...