IT Support Analyst

Company

ABARTA Coca-Cola Beverages

Job Location

4900 Lehigh Valley, PA

Other Potential Locations

Lehigh Valley

We are actively seeking enthusiastic team players who want to work with the world’s most trusted and iconic brands.

About ABARTA

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ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

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The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This role will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis. This position is Monday through Friday 8:30am to 5:00pm.

Responsibilities

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Tier 1 – Service Desk Support

• Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
• Perform initial triage, troubleshooting, and resolution of incidents and service requests.
• Log, categorize, and prioritize tickets in the ticketing system.
• Provide remote support for hardware, software, network, and mobile issues.
• Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 – Desktop / Field Support

* Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and pe