Technical Support Specialist (Full-time, Onsite)

Wilson College is seeking a service-oriented and technically skilled Technical Support Specialist to provide technology support to faculty, staff, and students across the College. The Technical Support Specialist plays an important role in ensuring reliable access to campus technology by providing responsive helpdesk support, troubleshooting computing and audiovisual technologies, and supporting the deployment and maintenance of endpoint devices. This position oversees the College’s technology helpdesk and student helpdesk employees while working collaboratively with other Technology and Library Services staff to provide high-quality technology services. The successful candidate will be a resourceful problem-solver with strong technical and customer service skills who enjoys working directly with users and supporting a variety of technology needs in a higher education environment.Essential Responsibilities The Technical Support Specialist will:* Oversee the Wilson College technology helpdesk and ensure appropriate coverage during established service hours. * Provide telephone, remote, and onsite technical support to faculty, staff, and students, including troubleshooting computer hardware, software, peripherals, and audiovisual technologies. * Deploy, configure, maintain, and support endpoint technology, including laptops, desktop computers, monitors, printers, mobile devices, peripherals, and related equipment. * Assist with network-based endpoint deployment, imaging, software updates, patches, and security processes. * Diagnose hardware issues and coordinate warranty service and repairs with vendors as appropriate. * Provide classroom, meeting, and event technology support when the AV and Classroom Technology Specialist is unavailable or when additional IT support is required. * Recruit, train, schedule, and supervise student helpdesk employees. * Develop and maintain training resources and procedures for student helpdesk employees. * Promote high