Help Desk Technician

Help Desk Technician

Company

Voree IT Solutions Location: Philadelphia, PA Estimated Pay: $40,000–$55,000 per year Job Type: Full-Time Workplace: Hybrid or on-site, depending on client and business requirements

About the Company

Voree IT Solutions provides managed IT services, technical support, network management, and technology consulting to small and midsize businesses in the Philadelphia area. Its services include troubleshooting, infrastructure support, and helping clients maintain secure, reliable technology systems. <Cite refs={["turn129647search1","turn129647search4"]}/>

Job Overview

Voree IT Solutions is seeking a customer-focused Help Desk Technician to provide technical assistance to business clients and end users. This role involves diagnosing hardware and software problems, responding to support requests, maintaining accurate service records, and helping users resolve everyday IT issues.

The ideal candidate is patient, organized, and comfortable explaining technical solutions to people with different levels of computer experience. The technician may provide remote support and visit client locations when hands-on assistance is required.

Key Responsibilities

• Respond to help desk requests submitted through phone, email, and ticketing systems.
• Diagnose and resolve common computer, software, printer, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
• Assist users with Windows operating systems, Microsoft 365, email, and account access.
• Troubleshoot basic network issues involving Wi-Fi, routers, switches, and VPN connections.
• Create, update, and close support tickets with clear descriptions of issues and resolutions.
• Escalate complex technical problems to senior technicians or system administrators.
• Assist with new employee onboarding, workstation setup, and account configuration.
• Follow established procedures for password resets, user permissions, and security-related requests.
• Help maintain IT equipment inventories and technical documentation.
• Provide remote support and on-site assistance at client locations as needed.
• Deliver professional customer service and communicate progress clearly to users.

Required Skills

• Basic knowledge of computer hardware, software, and Windows operating systems.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with Microsoft Office applications and Microsoft 365.
• Understanding of basic networking concepts, including TCP/IP, DNS, and Wi-Fi.
• Clear written and verbal communication skills.
• Strong customer service, organization, and time-management skills.
• Ability to document technical issues accurately and manage multiple support requests.
• Ability to work independently while collaborating with other IT professionals.

Preferred Qualifications

• Previous experience in a help desk, desktop support, technical support, or IT service role.
• Associate degree, technical diploma, or relevant coursework in Information Technology or a related field.
• CompTIA A+, Network+, Microsoft, or other relevant IT certifications.
• Familiarity with remote support tools and service desk ticketing platforms.
• Experience supporting small and midsize business environments or managed service providers.
• Valid driver's license and reliable transportation if local client visits are required.

Benefits

Potential benefits may include medical, dental, and vision insurance, paid time off, technical training, and opportunities for career development. Actual benefits should be confirmed with the employer.

Equal Employment Opportunity

Applicants should be evaluated based on relevant skills, qualifications, experience, and business needs in accordance with applicable employment laws.

Posting verification note

The salary range is an estimate for drafting purposes and is not a confirmed offer. Before publishing, verify that this specific position is an authorized opening and confirm its compensation, work arrangement, qualifications, and benefits with Voree IT Solutions.

Pay: $40,000.00 - $55,000.00 per year

Benefits

• Flexible schedule
• Relocation assistance

Work Location: In person