IT Support Specialist II

NOW HIRING: IT SUPPORT SPECIALIST II

Experienced IT Support Professional | Opportunity for Technical Leadership

Department

Information Technology

Location

On-site only | 531 Old Swede Road, Douglassville, PA 19518 (No remote work available)

Schedule

Monday–Friday 8:00AM-4:30PM | Full-time on-site

Compensation

Competitive hourly rate based on experience, technical capability, education, certifications, and market data

Build Your Career With ACECO

We are looking for an IT Support Specialist who can independently troubleshoot complex user, workstation, software, and connectivity issues; take ownership of problems through resolution; improve how support is delivered; and become a trusted technical resource for employees and other members of the IT team.

This role serves as the second line of support for escalated Microsoft 365, endpoint, application, account, and access issues. You will also support reporting and back-end application needs, help strengthen team documentation, mentor Tier 1 technicians, and operate within ACECO’s security and compliance requirements, including CMMC 2.0 Level 2 and NIST SP 800-171 expectations.

If you are already the person others turn to when the easy troubleshooting steps do not solve the problem, this role may be a strong fit.

You will not get lost here. Your work will be seen, and it will matter.

What This Role Really Is

This is a Tier 2 support role with meaningful technical ownership.

You will resolve escalated issues that exceed Tier 1 scope, investigate recurring problems, support Microsoft 365 and Entra-related needs, troubleshoot endpoint and application issues, assist with reporting and back-end application requests, and ensure tickets are properly documented and resolved within established service expectations.

You will also serve as a technical resource for Tier 1 technicians by helping them build stronger troubleshooting skills, documenting