IT SUPPORT/HELP DESK TECHNICIAN

Description: Position Summary:

MKT Metal Manufacturing is seeking an IT Support / Help Desk Technician to provide day-to-day technical support to employees and assist the Director of Information & Industrial Technology with maintaining reliable, secure, and efficient technology across the organization.

This position will serve as the first point of contact for employee IT issues and will be responsible for troubleshooting hardware, software, network, printer, phone, and user-access problems. The role will also assist with computer deployment, employee onboarding/offboarding, system documentation, inventory management, cybersecurity practices, and basic network and infrastructure support.

The ideal candidate is hands-on, customer-service oriented, organized, and comfortable supporting both office and manufacturing environments.

Essential Duties and Key Responsibilities

Help Desk & User Support

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• Serve as the first point of contact for employee IT support requests.
• Troubleshoot and resolve desktop, laptop, software, printer, phone, network, and connectivity issues.
• Provide remote and in-person technical support to employees at the York, PA and Wilson, NC facilities.
• Document support requests, resolutions, and recurring issues.
• Escalate complex technical issues to the Director of Information & Industrial Technology when appropriate.
• Follow up with users to ensure issues have been fully resolved.

Computer & Equipment Support

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Configure, deploy, maintain, and troubleshoot

• Desktop and laptop computers
• Monitors and docking stations
• Printers and scanners
• Mobile devices
• Phones and communication equipment
• Shop-floor computers and related technology
• Install and update approved software and applications.
• Maintain IT equipment inventory and track assigned devices.
• Coordinate replacement or repair of damaged or obsolete equipment.

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