IT Help Desk Technician

Primary Function

The Help Desk Technician will serve as the primary liaison between the IT department and the Barnes Foundation staff, volunteers and online students. The individual should have a mixture of technical and customer service skills. The individual should be passionate about technology and helping people. The individual will be responsible for managing calls on the help desk call queue and tickets in the help desk ticket system escalating system-wide issues to the appropriate individuals.

Job Qualifications

* 1 year experience in an end-user support-related role

Clearances

Criminal Background-National

Physical

Activities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Moving

• Approximately 80%+ of time is spent seated while working at a desk.
• Ability to occasionally transport up to 25 lbs. of files, equipment or supplies.
• Ability to move to access files, equipment or supplies.

Vision Requirements

* This position requires extended time on the computer.

Communication Requirements

• Clearly communicate in person, by phone, and by video conference.
• Communicate with others in conversational and written English.

Working Conditions

* Position operates in hybrid work setting comprised of the Barnes’ Philadelphia campus and remote * work setting indicated by the employee at their documented home address. * Position requires extended time on the computer. Job Responsibilities:

• Have a strong working knowledge of computer systems, hardware and software.
• Provide technical assistance in the configuration, maintenance and troubleshooting of computer systems, hardware and software.
• Utilize tools for remote troubleshooting of computer systems, hardware and software.
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