IT Help Desk Technician II

ABOUT JAZZ AT LINCOLN CENTER

*The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy.*

We believe jazz is a metaphor for Democracy. Because jazz is *improvisational*, it celebrates personal freedom and encourages individual expression. Because jazz is *swinging*, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is *rooted in the blues*, it inspires us to face adversity with persistent optimism. Jazz is one of America’s most profound and enduring cultural contributions, inseparable from the story of this country, its history, its struggles, its democratic ideals, and its continuing evolution. We are stewards of that legacy. The three pillars of our work—performance, education, and advocacy—are one mission expressed three ways, each reinforcing and requiring the other two. You cannot perform without honoring the history that gives the music meaning. You cannot educate without the conviction that what you are teaching deserves to outlast you. You cannot advocate without the lived experience of the art itself. We look for people who feel that wholeness in full, across all three pillars.POSITION DESCRIPTION The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues that require deeper troubleshooting and analysis. This individual plays a critical role in ensuring the stability, security, and performance of desktop systems, applications, hardware, and network connectivity from our administrative offices at Columbus Circle to our world-class venue, in Fredrick P. Rose Hall. This role demands strong technical expertise paired with the patience and clarity to diplomatically walk a non-technical user through a technical fix. You will work collaboratively with internal departments, vendors, and senior IT staff to identify