Help Desk Technician I

About Us: Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions. Overview:

The Help Desk Technician I in the ITSM department supports the infrastructure, stability, and maintenance of our company and ensures the smooth operation of the processes supporting these efforts. This is a full-time onsite role based out of our Rochester, NY office, with hourly compensation ranging from $18.51/hr to $24.00/hr. Responsibilities: * Fundamental understanding of Windows OS and networking basics. * Knowledge of configuring multi-function devices in the office. * Assists with the development of user policies and processes. * Software deployment to end users. * New user creation. * New hire equipment imaging and distribution. * User account unlocks/password resets. * Level 1 Hardware/Software repair & troubleshooting capabilities. * Support of conference room A/V equipment including video conferencing. * Troubleshooting client-side network issues including VPN. * Mobile device assistance. * Ability to assist remote users using various forms of remote assistance technology. * New phone deployment, Level 1 troubleshooting. * Distribution List membership maintenance. * Monitoring of the IT support line to ensure any messages are answered in a timely fashion. * Follow strict helpdesk SLA’s to ensure a positive experience for the end user when interacting with IT department. * Friendly demeanor and understanding nature towards the issues of others. * Able to relay information to non-technological people in a manner they can understand. * Able to work with equipment weighing up to 60 pounds. *