Help Desk Technician (Level 2)

Help Desk Technician (Level 2)

Company

Long Island Server Solutions Location: Northport, NY 11768 (onsite, occasional travel to client sites on Long Island and NYC) Job Type: Full-time Pay: $18.00 to $25.00 per hour

About Long Island Server Solutions

Long Island Server Solutions is a managed service provider supporting about 60 client organizations across Long Island, NYC, and beyond. We handle everything from servers, networking, and cloud to security and end user support. Small team, real responsibility, and direct exposure to a wide range of environments and tools.

Our work environment

• Modern office in Northport
• Small, hands-on team with room to grow into L3 and project work
• Direct access to senior engineers and modern tooling

What you will do

• Handle incoming help desk tickets and calls for our client base, resolving Level 1 and Level 2 issues end to end
• Support Windows desktops, laptops, printers, and mobile devices for remote and onsite users
• Administer users, groups, and mailboxes in Microsoft 365 and Entra ID
• Deploy and manage endpoints with our RMM and MDM tools (NinjaOne, Intune)
• Onboard and offboard client users including account setup, device provisioning, and access removal
• Document fixes, client environments, and procedures in our PSA and documentation platform (HaloPSA, ITGlue)
• Escalate complex issues to L3 with clear notes on what was tried and what you found
• Assist with server, backup, and network checks under the direction of senior engineers
• Travel to client sites as needed for hardware swaps, installs, and hands-on troubleshooting
• Participate in the after-hours on-call rotation

Required qualifications

* 1 to 2 years in a help desk or desktop support role, MSP experience a plus * Solid Windows 10/11 troubleshooting skills * Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and basic user administration * Basic networking knowledge (DNS, DHCP, Wi-Fi, VPN) *