IT Help Desk Technician

*Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts.*

*Cranial Technologies has been a leader in plagiocephaly, helping babies for over 35 years! We are a growing company with over 100 clinics throughout the US, including our manufacturing facility in Chandler and our Corporate headquarters in Tempe, Arizona. We currently have over 800 employees and continue to grow.*

We are accepting applications for an IT helpdesk technician at our headquarters in Tempe. This role is a "tier one" level role, focusing on: assisting end users with issues that will come in via phone, ticketing system, or teams chat; response to emergent situations; imaging and configuration of new computer systems; and projects as assigned. Support is provided over the phone, Teams chat and remote desktop connections.

In this role, you will be joining a supportive team with many opportunities for advancing your skillset. The ideal candidate for this role will possess strong communication skills, excellent customer service, and must be comfortable organizing and managing multiple priorities at any given time.

The candidate must be able to work early morning shifts to support clinics in the Eastern Time zone. This is an on-premise only role in Tempe, AZ.

Technical Requirements

• Experience supporting Windows 10/11.
• Familiarity with imaging.
• Setup of new computers as well as break/fix support.
• Active Directory / Entra ID knowledge.
• Troubleshooting of network connectivity.
• Documentation of work within our ticketing system.
• Assist in creation and updating knowledge base articles.
• Contact vendor technical support for warranty and repairs.
• Help maintain software and hardware inventory.
• Provide telephone and remote support to end-users.
• On call as needed...