IT Help Desk & Systems Support Specialist

Company Overview

Exodus Transitional Community, Inc. is a dedicated faith-based nonprofit organization committed to supporting individuals involved in the criminal justice system. Since its founding, the organization has provided innovative services including employment assistance, educational programs, mentoring, and substance abuse treatment, fostering empowerment and community reintegration.

Job Overview

Exodus is seeking a hands-on IT Help Desk & Systems Support Specialist to provide day-to-day technology support for approximately 50-75 employees and help manage our IT environment. This individual will serve as the primary internal point of contact for IT issues and coordinate with external IT, cybersecurity, telecom, and other technology vendors. We are looking for someone who is hands-on and resourceful rather than purely managerial. The right person should be able to resolve everyday employee issues directly, understand the broader IT environment, manage vendors when specialized support is required, and ensure Exodus—not an outside provider—maintains control and visibility over its technology environment.

Duties

• Provide Level 1/2 help desk support for laptops, desktops, Microsoft 365, printers, phones, Wi-Fi, and general technology issues.
• Manage employee IT onboarding and offboarding, including accounts, laptops, email, access, MFA, and equipment.
• Administer and support Microsoft 365, including Outlook, Teams, OneDrive/SharePoint, user accounts, licenses, and permissions.
• Support Windows laptops/desktops and maintain device inventory, software, patching, and endpoint security/EDR.
• Troubleshoot office networking issues involving Wi-Fi, firewall, switches, internet connectivity, and VoIP phones.
• Coordinate with external providers for cybersecurity, SIEM, backup/disaster recovery, firewall, EDR, and other services that remain vendor-managed.
• Support printers/copiers, conference-room technology