Help Desk Technician

Position Summary

Seeking a Temporary Help Desk Technician provide Tier 1 technical support to employees through January 2027. This individual will serve as a first point of contact for day-to-day technology issues and assist users with computers, software, printers, connectivity, and other common end-user technology needs.

The environment is primarily Windows/PC-based, so strong experience supporting Windows desktops and laptops is important. Experience supporting Apple/macOS devices is preferred but not required.

This role is best suited for a customer-service-oriented IT professional who is comfortable troubleshooting common technical issues, assisting users with varying levels of technical knowledge, and escalating more complex issues to the appropriate IT team member.

Key Responsibilities

• Provide Tier 1 help desk and desktop support for employees.
• Troubleshoot Windows desktops and laptops, including hardware, operating system, application, peripheral, and connectivity issues.
• Support Windows 11 and common Microsoft applications.
• Assist users with Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and related applications.
• Troubleshoot common email, password, account access, and user login issues.
• Provide basic support for printers, monitors, docking stations, keyboards, mice, headsets, and other peripherals.
• Assist with basic network/connectivity troubleshooting, including wired, wireless, and VPN connectivity.
• Provide basic support for macOS/Apple devices when needed.
• Assist with workstation setup, hardware replacement, software installation, and device configuration.
• Support employee onboarding and offboarding activities as directed by the IT Manager, including preparing equipment and assisting with user access.
• Provide basic support for conference room and audiovisual technology, including Microsoft Teams, Zoom, displays, projectors, microphones, and presentation equipment.
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