Help Desk Technician

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and outstanding patient experience.

Core Values At DD, our core values underpin our culture and guide our actions

Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care. Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice. Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues. DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.

Perks

Weekly Pay Paid Training Uniform Provided Opportunities for Advancement Employee Assistance Program (EAP) Employee Discount on Cosmetic Services and Products

Position Purpose

The Helpdesk Technician provides front-line in-person and remote technical support to end users by diagnosing, resolving, and escalating IT issues in a timely manner. Ensures a high level of customer service while maintaining system reliability and user productivity. Contributes to continuous improvement of support processes and documentation.

Role and Responsibilities

Responds and follow up on helpdesk tickets submitted via phone, email, and walk-ups Resolves issues directly, whether remotely or on site; escalate issues to senior technical personnel as necessary Travels to the different offices whenever onsite presence is required Creates and maintains documentation for daily tasks, end user instructions, recurring issues, standard procedures, and other items Maintains hardware and so...