IT Support Specialist

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

As a Mid-Level IT Support Specialist, you’ll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients. This role is perfect for someone skilled in troubleshooting, exceptional customer service, and utilizing enterprise IT tools. You’ll provide robust support to resolve hardware, software, and account issues, addressing and mitigating technology-related issues across the organization while gaining hands-on experience with industry-standard platforms.

What You'll Do

• End-User Support: Respond to, track, and resolve IT requests via our ticketing systems (e.g., ServiceNow, Zendesk), ensuring timely communication and remediation.
• Troubleshooting: Diagnose and resolve issues with Windows and macOS devices, computer peripherals, and basic network connectivity.
• Account Management: Administer user accounts, including employee onboarding and offboarding, password resets, and utilizing identity management products like MS Active Directory, Okta, and Google Admin.
• Hardware & Device Setup: Configure, deploy, and maintain computer systems and laptops, utilizing Mobile Device Management (MDM) applications and managing inventory tracking.
• Security & Networking: Install and support security products such as endpoint and anti-virus/malware protection, and assist with VOIP phone system troubleshooting.
• Knowledge Base: Document solutions in ServiceNow and create Wikis or How-To guides to imp...