Help Desk Support II

Keep Litehouse Foods Running with Exceptional IT Support

------------------------------------------------------------

We are seeking an experienced Help Desk Support II to join our team!

This position is 100% onsite. Candidates must live in area at time of application.

https://www.litehousefoods.com/

As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that keep our employees and manufacturing operations running smoothly. You'll troubleshoot advanced hardware, software, and system issues, support production-critical technology, and partner with IT teams to deliver outstanding customer service. If you enjoy solving problems, mentoring others, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

### What You'll Do

* Resolve escalated hardware, software, system, and application issues while delivering exceptional support through phone, email, remote tools, and in person * Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability * Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment * Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs * Administer user accounts, system access, security groups, onboarding, offboarding, and multi-device configuration * Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician * Promote IT security, compliance, and technology best practices across the organization *

### What You Bring

• Associate's degree in Information Technology, Computer Science, or a related field required
• 2-4 years of progressive IT support experience, including advanced desktop, application, and enterp...