IT Support Specialist

About the Role

Crookham Company is seeking a full-time IT Support Specialist to provide responsive, high-quality technical support to employees and help maintain secure, reliable technology systems across the organization. This role supports end users, hardware, software, mobile devices, servers, network equipment, security tools, and business applications while partnering with the IT Manager on projects and continuous improvement efforts.

What You’ll Do

· Provide timely help desk support for IT systems, PCs, scanners, printers, mobile devices, IP phones, security systems, surveillance, and access control.

· Identify, configure, test, document, and deploy hardware and software solutions for internal customers.

· Troubleshoot technical issues and take action to minimize downtime.

· Train employees on new technologies, software usage, and security awareness practices.

· Deploy, monitor, and configure web filters, firewalls, email security, antivirus tools, and related systems to support a strong security posture.

· Support Microsoft Windows, Microsoft 365, Exchange, Hyper-V, iOS, Android, SharePoint, VPN, Cisco switches, backup systems, mail filtering, and related platforms.

· Assist with quality management system and document control support using ZenQMS software.

· Prepare and report help desk request status using the ticketing system.

· Help maintain bench stock inventory and identify hardware or software upgrade needs.

· Assist the IT Manager with projects, recommendations, system health reporting, and other assigned duties.

What We’re Looking For

· Help desk or technical support experience preferred.

· Associate degree or technical diploma in a computer-related field desired, but not required.

· Self-starter who is highly motivated and able to work with minimal supervision.

· Strong communication skills with the ability to support diverse groups of managers and employees.

· Ability to install, upgrade, and support PCs, servers,...